Shipping policy

Pre-orders and Partial Deliveries
Flower bulbs – All pre-orders for flower bulbs are paid for at the time of purchase and delivered at the beginning of September 2025. If you order several products and would like them delivered immediately, you can choose partial delivery at checkout.
Dahlias – All pre-orders for dahlias are paid for at the time of purchase and delivered in spring 2026. If you order several products and would like them delivered immediately, you can choose partial delivery at checkout.
Peonies – All pre-orders containing peonies are paid for at the time of purchase and will be delivered between week 37 and week 38. Please note that partial delivery is not possible; if you order additional products in the same order, the entire order will be shipped together with the peonies.

Which countries do you deliver to?
We currently deliver to all EU countries and Norway.

100% Climate-Compensated Shipping
We are proud that all our shipments are 100% climate compensated, and that all seeds are packaged in 100% plastic-free, recyclable materials.

We deliver to your home via La Poste. We ship on business days from Monday to Friday, and the normal delivery time is 4–7 business days from the time we receive your order.

Shipping Costs for France

ALL ORDERS CONTAINING SEEDS ONLY:

Orders under €39

  • Home delivery by La Poste: €3.90

Orders over €39

  • Home delivery by La Poste: free

OTHER ORDERS WITH, FOR EXAMPLE, DAHLIA TUBERS, FLOWER BULBS, PEONIES OR OTHER ACCESSORIES:

Orders under €59

  • Home delivery by DHL: €5.95

Orders over €59

  • Home delivery by DHL: free

Delivery Time

Parcels in France are normally delivered within 5–7 business days (excluding public holidays).

Delays and Partial Delivery

We do our best to deliver as quickly as possible, but delays may unfortunately occur. We therefore cannot guarantee delivery on a specific date and always reserve the possibility of delays.

Return Policy

We want to be generous and offer you a 30-day return period. We understand that you may change your mind, and that is completely fine. If you would like to return your order, please contact us at kundtjanst@flo-rea.com and we will assist you.
Please note that the goods must be in their original condition, and opened seed packets cannot be returned.

Complaints

In accordance with consumer protection law, you as a private customer have the right to file a complaint about a product within three years of receiving it. If you wish to file a complaint, please contact us directly at kundtjanst@flo-rea.com and we will help you.
You must file a complaint “within a reasonable time” after discovering the defect, and the defect must be “original,” meaning it must have existed at the time you received the product.

If your complaint is approved, we will cover the return shipping costs and transport risk, and depending on the nature of the defect, we will repair or replace the item, or offer you store credit. As a third option, financial compensation may be provided, not exceeding the item’s purchase value.

In the event of a dispute, we always follow the decision of the Consumer Complaints Board.