Terms of service

Terms of Purchase – Florea (Florea Seeds AB)

Last updated: 27 November 2025

These terms of purchase apply to all purchases made on floreagarden.com, owned and operated by Florea Seeds AB, organisation number 559319–3575, located at Östermalmsgatan 2, 114 24 Stockholm.

By completing a purchase, you confirm that you are at least 18 years old or have the consent of a legal guardian, and that you accept these terms and conditions.

1. General

When you place an order with Florea, you enter into a binding agreement with Florea Seeds AB. To process and deliver your order, you must provide accurate personal, contact, and payment information. You are responsible for ensuring this information is correct and up to date. Florea cannot be held responsible for delays or delivery errors caused by inaccurate information provided at checkout.

Once your order has been placed, a confirmation email will be sent to you automatically.

2. Prices & Payment

2.1 Prices

All prices listed on floreagarden.com are shown in EURO and include VAT.

We reserve the right to adjust prices when necessary, and in cases of obvious pricing errors or technical issues. In the event of a clearly incorrect price, Florea reserves the right to cancel the order.

2.2 Payment Methods

Through Shopify, we offer the following payment options:

  • Card payment (Visa, Mastercard, Maestro, etc.)

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

  • Klarna (invoice, instalments, direct payment – where available)

  • Swish

Available payment methods may vary depending on the customer’s country, order value and credit evaluation.

2.3 Terms of Payment Providers

When you choose a third-party payment provider (e.g., Klarna, PayPal, Shop Pay, Apple Pay or Google Pay), you enter into a separate agreement with that provider.

Please refer to their respective terms:

Florea is not responsible for agreements or approvals made directly between you and the payment provider.

3. Delivery

3.1 Delivery Options

We deliver with:

  • Deutsche Post / La Poste (home delivery, mailbox delivery, pickup point)

  • DHL (parcel locker, home delivery)

Available delivery options are displayed at checkout and may vary depending on the order contents and delivery address.

3.2 Delivery Times

Typical delivery times:

  • 5–7 business days (customs processing may affect the delivery time)

Delivery times may vary during peak periods, public holidays or unforeseen events. We cannot guarantee delivery by a specific date.

3.3 Delivery Areas

We deliver to:

  • All EU countries

  • Norway

  • United Kingdom

4. Shipping Costs

4.1 Orders containing only seeds

ALL ORDERS WITH SEEDS ONLY:

Orders under €39:

  • Home delivery via Deutsche Post / La Poste: €3.90

Orders over €39:

  • Home delivery via Deutsche Post / La Poste: free

OTHER ORDERS, SUCH AS THOSE WITH DAHLIA TUBERS, FLOWER BULBS, PEONIES OR OTHER ACCESSORIES:

Orders under €59:

  • Home delivery via DHL: €5.95

Orders over €59:

  • Home delivery via DHL: free

Shipping costs are calculated and displayed at checkout before finalizing your purchase.

5. Pre-orders & Partial Deliveries

Some products may be offered as pre-orders. These are paid for at the time of purchase but delivered later when the products are back in stock.

If you order both in-stock items and pre-order items, you may choose:

  • Partial delivery (additional shipping fees may apply)

  • Combined delivery once all items are available

6. Right of Withdrawal & Returns

6.1 Statutory Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days according to Swedish distance-selling regulations.

Florea additionally offers a generous 30-day return period.

6.2 Exceptions for Opened Seed Packaging & Plant Material

For hygiene and biological safety reasons, the following exceptions apply:

  • Opened seed packets cannot be returned

  • Live plant material (bare-root stock, tubers, bulbs, roots, plants) opened from its original packaging cannot be returned

  • Sealed products where the seal has been broken are not eligible for withdrawal

These rules follow the recommendations of the Swedish Consumer Agency.

6.3 How to Make a Return

Contact us at kundtjanst@flo-rea.com before sending anything so we can assist you.

Return conditions:

  • The product must be unused and in its original condition

  • Return shipping is paid by the customer, unless it concerns a complaint

  • Refunds are issued within 14 days after receiving and approving the return

7. Complaints

Under the Swedish Consumer Purchase Act, you have the right to file a complaint within 3 years of receiving the product.

Contact us at kundtjanst@floreagarden.com and we will assist you.

Complaints must be submitted within a “reasonable time” after the defect is discovered. To be approved, the defect must be original—meaning present at the time of delivery.

If a complaint is approved, Florea covers return shipping and transport risk.

Possible remedies include:

  • Repair

  • Replacement

  • Store credit

  • Refund (as a last resort)

We always follow the decisions of ARN (the Swedish National Board for Consumer Disputes) in the event of a dispute.

8. Product Information & Images

We strive to provide accurate information in our online shop. However, errors may occur in texts, images, stock levels or technical specifications. Florea cannot be held liable for damages caused by such errors, unless due to gross negligence.

Colours and appearance may vary depending on screen settings, lighting and the natural characteristics of each plant. Each plant is unique and may differ from the photos shown.

We reserve the right to change assortment, information and products without prior notice.

9. Out-of-Stock Products

If an ordered item is out of stock, the remaining products in your order will be shipped as soon as possible.

We will contact you if an item is unavailable and refund the corresponding amount within 14 days.

We do not offer backorders for temporarily out-of-stock products. These must be ordered again once they are available.

10. Personal Data & Data Protection

Florea processes personal data in accordance with the GDPR.

Please review our Privacy Policy for full details on how we handle personal information.

We use Shopify as our e-commerce platform. Your data may be stored outside the EU in accordance with Shopify’s data-protection terms.

11. Cookies

The website uses cookies to enhance user experience and enable features such as the shopping cart, saved preferences and analytics.

By using the website, you consent to the use of cookies. More information is available in our Cookie Policy.

12. Limitation of Liability

Florea cannot be held liable for indirect damages, technical errors, force majeure, service interruptions, incorrect pricing, or errors caused by third-party providers (payment or logistics partners).

13. Applicable Law & Disputes

Swedish law applies to all purchases made on floreagarden.com.

In the event of a dispute, we follow the recommendations of ARN (the Swedish National Board for Consumer Disputes).

EU’s Online Dispute Resolution platform:
http://ec.europa.eu/odr

14. Contact

Florea Seeds AB
Organisation number: 559319–3575
Östermalmsgatan 2, 114 24 Stockholm
Email: kundtjanst@flo-rea.com
Website: www.floreagarden.com