We pack and ship orders on weekdays, Monday to Friday. Parcels within Sweden are normally delivered within 1-2 working days and parcels to other countries normally within 3-6 working days. We cannot guarantee delivery on a specific day.

Once your order has been shipped, you will receive an email with a tracking link. If you have not received a link, contact us at hello@flo-rea.com and we will help you.

Contact us at hello@flo-rea.com as soon as possible. We do our best, but please note that most orders are shipped the same day or the next working day.

Email us at hello@flo-rea.com as soon as possible with your order number and the new address. If the order has already been shipped, we unfortunately cannot change the address.

Yes, but each order can only have one delivery address. Please place a separate order for each address.

First check your spam folder. If you have not received an email within an hour, contact us at hello@flo-rea.com and we will check that your order has come through and that your email address is correct.

First check your order confirmation to see whether the item is a pre-order item, as these are sent separately once they are in stock. If anything else is missing or you received the wrong item, email us at hello@flo-rea.com with your order number and ideally a photo, and we will send the right item as soon as possible.

You will see all available payment methods at checkout before you pay. The payment methods available may vary between countries.

Enter your discount code at checkout, in the discount code field. The discount is deducted before you pay.

Discount codes do not apply to items that are already reduced and cannot be combined with other discount codes or gift cards. Please also check that the code is still valid.

Sign up for our newsletter and you will receive a discount code for your first order by email. If you cannot find the email, check your spam or promotions folder.

If you pay by invoice, it is sent by the payment provider you chose at checkout, not by us. If an item is missing or you are waiting for a pre-order item, email us at hello@flo-rea.com with your order number and we will help you. Questions about due dates or payment are answered by the payment provider.

We deliver to all EU countries as well as to the United Kingdom and Norway. At checkout you can see the delivery options available for your address.

The shipping cost depends on what you order and where the parcel is going. You will see all shipping options and prices at checkout before you pay. More information can be found in our shipping policy.

Contact us at hello@flo-rea.com with your order number. We will find out when and how the order was shipped and check that the delivery address is correct.

First check your letterbox, with your neighbours and at your pickup point. Sometimes a parcel is registered as delivered shortly before it actually arrives. If it has not turned up within one working day, email us at hello@flo-rea.com with your order number and we will open an investigation with the carrier.

Items sent straight to your letterbox usually do not come with a notification. For parcels sent to a pickup point or parcel locker, the carrier sends a notification by text message or email, so check that your phone number and email address are correct in your order confirmation. You can always follow the parcel via the tracking link in the shipping email.

Parcels that are not collected within the pickup point's time limit are returned to us. Email us at hello@flo-rea.com with your order number and we will help you get the order sent again.

Pre-order items are paid for when you place your order and are shipped when they are in stock. The estimated delivery is shown on the product page. If you also buy items that are in stock, you choose at checkout: either we send the whole order once the pre-order item is in stock, or you get the items in stock right away for an extra shipping fee and the pre-order item is sent later. If you have any questions, email us at hello@flo-rea.com.

When you pre-order, we reserve your item from a limited quantity that we order in ahead of the season. That is why you pay when you order. If you want to change or cancel a pre-order before it has been sent, email us at hello@flo-rea.com.

Yes, we offer a 30-day right of return. Email us at hello@flo-rea.com if you want to cancel your purchase or return an item.

Contact us at hello@flo-rea.com and then send the items back no later than 30 days after you received them. The items must be in the same condition as when you received them and seed packets must not be opened. You pay for the return shipping yourself.

Take photos of the parcel and the items and email them to hello@flo-rea.com together with your order number. We will then send new products or give you a refund.

If an item is faulty, you have the right to make a complaint under the consumer law in your country. Contact us at hello@flo-rea.com as soon as possible after you discover the fault and we will help you.

If something you bought from us does not germinate or grow, whether it is a seed, bulb, tuber or root, you get a new product or your money back. We need no proof other than your word. Email us at hello@flo-rea.com with your order number and the variety concerned.

The growing instructions are on the back of the seed packet. You can also find them on the product page for each variety. More detailed growing guides are available in our Growing School, and you can also search our website for a variety or topic.

Growing zones are a guideline for which plants thrive where you live. A sheltered and sunny spot can work like a zone further south, so also consider the conditions in your own garden.

Yes. We test germination and purity in a laboratory according to the ISTA international standard. We also trial-grow all varieties in our own trial garden before they are added to our range.

Yes. Seed size varies a lot between varieties, which is also why the number of seeds per packet varies. Some seeds, such as mullein, poppy and lobelia, are so small that they can look like dust or crumbs. Mix small seeds with a little fine sand before sowing to make them easier to spread evenly.

Common causes are the wrong temperature, soil that is too dry or too wet, or seeds covered with too much soil. Some varieties need light to germinate and others need a cold period. Check the seed packet for what your variety needs and be patient, as some varieties take several weeks. If they still do not germinate, our germination guarantee applies. Email us at hello@flo-rea.com and you will get new seeds or your money back.

Keep seeds cool, dry and dark, ideally in a jar or box with a lid. Most seeds then keep for several years, although germination drops slightly over time. For the best results, sow them within a couple of seasons.

Autumn bulbs such as tulips, daffodils and alliums are planted in autumn before the ground freezes. Frost-tender tubers such as dahlias are planted out in spring once the risk of frost has passed, but can be started indoors a few weeks earlier. The right planting time and depth are on the product page.

Bulbs, tubers and roots are delivered dormant, so they can look dry and wrinkled. That is normal. As long as they are firm and not soft or rotten, they will grow. On dahlias it is important that the crown with its eyes is intact, as that is where the shoots come from. If your tuber is soft, rotten or mouldy, take a photo and email us at hello@flo-rea.com and we will send a new one or refund you.

Keep them cool, dry and airy, for example in a paper or mesh bag. Avoid plastic bags, as moisture can make them go mouldy. Plant them as soon as you can.

In a mix, you cannot tell from the bulb or tuber which colour it will be. The colours only show when they flower. The pictures show an example of how the mix can look, and the proportion of each colour may vary.