Terms of service

Terms of Purchase – Florea (Florea Seeds AB)

Last updated: 27 November 2025

These terms of purchase apply to all purchases made on floreagarden.com, owned and operated by Florea Seeds AB, organisation number 559319–3575, located at Östermalmsgatan 2, 114 24 Stockholm.

By completing a purchase, you confirm that you are at least 18 years old or have the consent of a legal guardian, and that you accept these terms and conditions.

1. General

When you place an order with Florea, you enter into a binding agreement with Florea Seeds AB. To process and deliver your order, you must provide accurate personal, contact, and payment details. You are responsible for ensuring that the information you provide is correct and up to date. Florea cannot be held liable for delays or incorrect deliveries caused by inaccurate information provided at checkout.

Once an order is placed, an order confirmation is automatically sent via email.

2. Prices & Payment

2.1 Prices

All prices on floreagarden.com are listed in Euro and include VAT.

We reserve the right to adjust prices when necessary, as well as in cases of incorrect pricing or technical issues. In the case of clearly mispriced items, Florea reserves the right to cancel the order.

2.2 Payment Methods

Through Shopify, we offer the following payment options:

  • Card payment (Visa, Mastercard, Maestro, etc.)

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

  • Klarna (invoice, instalments, direct payment – where supported)

  • Swish

Available payment methods may vary depending on the country, order value and the customer’s credit check.

2.3 Terms of Payment Providers

When you choose a third-party payment method (e.g. Klarna, PayPal, Shop Pay, Apple Pay or Google Pay), you enter into a separate agreement with the respective provider.

Please refer to their terms:

Florea is not responsible for agreements or approvals made directly between you and the payment provider.

3. Delivery

3.1 Delivery Options

We deliver with:

  • Deutsche Post (home delivery, mailbox delivery, pickup point)

  • DHL

The available shipping options are displayed at checkout and may vary depending on the order contents and delivery address.

3.2 Delivery Times

Typical delivery times:

  • 3–5 business days (customs clearance may affect delivery time)

Delivery times may vary during peak periods, holidays or due to unforeseen events. We cannot guarantee delivery by a specific date.

3.3 Delivery Areas

We deliver to:

  • All EU countries

  • Norway

  • United Kingdom (UK)

4. Shipping Costs

4.1 Orders containing only seeds

ALL ORDERS THAT CONTAIN ONLY SEEDS:

Orders under €39:

  • Deutsche Post home delivery: €3.90

Orders over €39:

  • Deutsche Post home delivery: free

Orders over €49:

  • DHL pickup point: €5.95

OTHER ORDERS WITH, FOR EXAMPLE, DAHLIA TUBERS, FLOWER BULBS, PEONIES OR OTHER ACCESSORIES

Orders under €49:

  • DHL pickup point: €5.95

Orders over €49:

  • DHL pickup point: free

Shipping costs are calculated and displayed at checkout before you complete your purchase.

5. Pre-orders & Partial Deliveries

Certain products may be offered as pre-orders. These must be paid for at the time of purchase but will be delivered later when the products are back in stock.

If you purchase both in-stock items and pre-order items in the same order, you can choose at checkout:

  • Partial delivery (additional shipping costs may apply)

  • Combined delivery once all products are in stock

6. Right of Withdrawal & Return Policy

6.1 Statutory Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days under Swedish distance selling regulations.

Florea also offers a generous 30-day return right.

6.2 Exceptions for Opened Seed Packaging & Plant Material

For hygienic and biological reasons, the following exceptions apply:

  • Opened seed packets cannot be returned

  • Live plant material (bare-root plants, tubers, bulbs, roots, plants) that has been opened from its original packaging cannot be returned

  • Sealed items where the seal has been broken are not covered by the right of withdrawal

This is standard in the industry and follows the recommendations of the Swedish Consumer Agency.

6.3 How to Make a Return

Contact us at kundtjanst@flo-rea.com before sending anything, so we can assist you.

Return conditions:

  • The product must be unused and in its original condition

  • The customer pays return shipping unless the return concerns a defect claim

  • Refunds are issued within 14 days after receiving and approving the return

7. Complaints

Under the Swedish Consumer Purchase Act, you have the right to make a complaint within 3 years of receiving the product.

Contact us at kundtjanst@floreagarden.com and we will assist you.

Complaints must be submitted within a “reasonable time” after discovering the defect. To be approved, the defect must be original—meaning it existed at the time of delivery.

In the case of an approved complaint, Florea covers return shipping and transportation risk.

Possible remedies:

  • Repair

  • Replacement

  • Store credit

  • Refund (as a last resort)

We follow the decisions of the Swedish National Board for Consumer Disputes (ARN) in the event of a dispute.

8. Product Information & Imagery

We strive to provide accurate information in our online shop. However, errors may occur in texts, images, stock levels or technical specifications. Florea cannot be held liable for damages arising from such errors, unless due to gross negligence.

Colours and appearance may vary depending on screen settings, lighting and the natural variation of each plant. Every plant is unique and may differ from the images shown.

We reserve the right to change products, information and assortment without prior notice.

9. Out-of-Stock Items

If an ordered item is out of stock, the remaining products in your order will be shipped as soon as possible.

We will contact you if an item is missing and refund the corresponding amount within 14 days.

We do not backorder temporarily out-of-stock items. These must be ordered again once they are available.

10. Personal Data & Data Protection

Florea processes personal data in accordance with the GDPR.

Please refer to our Privacy Policy for full details on how we process personal data.

We use Shopify as our e-commerce platform. Your data may be stored outside the EU in accordance with Shopify’s data protection terms.

11. Cookies

The website uses cookies to improve user experience and enable features such as the shopping cart, saved preferences and analytics.

By using the website, you agree to our use of cookies. More information can be found in our cookie policy.

12. Limitation of Liability

Florea cannot be held liable for indirect damages, technical errors, force majeure, operational disruptions, incorrect pricing or errors caused by third parties (payment providers, logistics partners, etc.).

13. Applicable Law & Disputes

Swedish law applies to all purchases made on floreagarden.com.

In the event of a dispute, we follow the recommendations of ARN (the Swedish National Board for Consumer Disputes).

EU Online Dispute Resolution platform:
http://ec.europa.eu/odr

14. Contact

Florea Seeds AB
Organisation No.: 559319–3575
Östermalmsgatan 2, 114 24 Stockholm
Email: kundtjanst@flo-rea.com
Website: www.floreagarden.com